Shop Policies

SHIPPING

All orders ship within 1-7 business days via USPS. At this time, we only ship to the United States and Territories - including APO addresses. Our processing time does not reflect time in transit. Time in transit depends on carriers and their current stated transit times. We are not liable for delays caused by parcel handlers or extenuating circumstances in an area such as a natural disaster or state of emergency. We do not offer rush processing. If you need an order rushed, please contact us and we will see if we are able to accommodate it based on current order volume. LOST/ DAMAGED ITEMS If your item appears to be lost, based on the tracking, please contact USPS. We are unable to provide any assistance until USPS has completed a package search and official proof it is lost is provided to us. If you believe a delivered package was stolen, you must file a police report and provide that to us. It is a jailable offense to file a false police report and to attempt to scam businesses and carrier services by falsely reporting a stolen package. If an item arrived damaged, you MUST provide us with pictures AND retain all packaging and product until USPS declares the damage and approves an insurance payout. Due to an uptick in scammers, USPS has made this a rule. CANCELLATION Orders for physical goods may be cancelled within 48 hours if they have not already been processed to ship. We do not allow cancellation otherwise. We do not allow cancellation on digital design orders.

RETURNS

In general, we do not accept returns. If there is an issue with your order, please let us know. We may accept returns on Sub That Sublimation Canvas and cut wood frames on a case by case basis. Return request must be processed within 5 business days of receiving the package and in original packaging. There is a 20% restocking fee and the cost of shipping will not be refunded. Return shipping is the obligation of the customer. Refunds are issued in the form of store credit only.

REFUNDS

Refunds may be issued on a case by case basis if there is an issue with an order. Digital Designs/Goods are not eligible for refunds or returns. White toner media and packaging stickers/magnets are not eligible for return or refunds.